Privacy Policy

Personal Information You Provide

We collect personal information that you voluntarily provide when making a reservation, sending an enquiry, or interacting with our website. This includes:

• Name, email address, phone number, and any details you include in your message.
• Reservation details such as date, time, number of guests, and special requests.
• Payment information is not stored on our website; any payments are processed by third-party providers.

Reservations can be made via phone at +61 8 0327 6618 or email at [email protected].

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type, device information, pages visited, usage data such as time spent on pages, and referring URLs. This information helps us improve website performance and user experience. For more details, see our Cookie Policy.

Sensitive Information

We do not collect sensitive information, such as health data, racial or ethnic origin, or biometric data, unless you voluntarily provide it in relation to a specific request, for example dietary requirements. Dietary requirements may be considered sensitive information under Australian privacy law. We only use such information to accommodate your needs and do not disclose it without your consent.

Please only share what is necessary for your dining experience.

Primary Uses

We use your personal information to provide our services and respond to your requests. This includes:

• Processing and managing reservations.
• Responding to enquiries and providing customer support.
• Sending you confirmation emails and updates about your reservation.

Secondary Uses

With your consent, we may use your information for marketing communications, such as newsletters or special offers. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link. We do not use your information for any purpose incompatible with the original collection purpose.

Legal Obligations

We may use or disclose your information when required by law, such as for tax or accounting purposes. We retain reservation records as required by Australian law, and we may disclose information to government authorities if legally compelled.

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and business. Examples include reservation platform providers, email service providers, and analytics services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, regulation, or legal process. This includes responding to court orders or government requests. We will notify you of such disclosure unless prohibited by law.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website if such a transfer occurs. The new entity will be bound by this privacy policy unless you are notified otherwise.

Data Storage

We store personal information on secure servers located in Australia and, where necessary, with reputable cloud service providers. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Data is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Security Measures

We implement a range of security measures including encryption, access controls, and regular security assessments. Specifically:

• All data transmissions are encrypted using SSL/TLS.
• Access to personal information is restricted to authorised personnel only.
• We regularly review our security practices to ensure ongoing protection.

Data Breach Response

In the unlikely event of a data breach, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme. We will provide details of the breach and recommended steps to mitigate potential harm.

We take this seriously.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date. To make a request, contact us using the details provided in the Contact section. We will respond to your request within a reasonable timeframe, usually within 30 days.

Opt-Out of Marketing

You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Opting out of marketing does not affect transactional communications related to your reservations.

Complaints

If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and improve functionality. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain until deleted.

Types of Cookies We Use

We use the following categories of cookies:

• Essential cookies: necessary for the website to function, such as remembering your cookie consent.
• Analytics cookies: help us understand how visitors use the site, using aggregated data.
• Preference cookies: remember your settings, such as language or region.

Managing Cookies

You can control and delete cookies through your browser settings. However, disabling essential cookies may affect website functionality. For more details, please refer to our Cookie Policy.

External Links

Our website may contain links to third-party websites, such as social media platforms or partner sites. This privacy policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Third-Party Services

We may use third-party services, such as Google Analytics, to help us understand website usage. These services may collect information as described in their own privacy policies. We do not control how these third parties use your information.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated accordingly. We will notify you of material changes by posting a notice on our website or by other means.